Reference

Understand Your Rights on mpoaport

These terms set out how mpoaport operates your account, handles your data, and applies usage conditions — availability depends on local law and is offered only where eligible regions permit.

Account eligibility conditionsData handling and retentionDANA, OVO, GoPay payment scopeContact and request rightsRegion-dependent access
mpoaport Understand Your Rights on mpoaport
POLICY CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about how these terms apply to your account — whether that covers a DANA withdrawal dispute, a GoPay deposit that did not reflect, or a request to access your stored data — our Indonesia support team handles all of these. Players in Jakarta can reach the team through any of the three channels below. We aim to respond to data and policy requests with a written reply rather than a generic automated message.

Live Chat Open the chat icon in the lobby at any time to connect with the Indonesia support team. Policy and account queries are handled directly, not routed through a bot.
Email Support Send your legal or data request by email for a written record. Include your registered account name and the wallet type — DANA, OVO or GoPay — linked to your account.
Account Help Centre Log into your account and open the Help section to submit a formal policy query or request a data review. Responses are tied to your account thread for traceability.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Account security at mpoaport runs through wallet verification at the point of every withdrawal. When you withdraw to DANA, OVO or GoPay, the wallet number must match the one registered on your account — this step protects against misdirected funds and confirms identity without requiring additional document uploads in most cases. Cookies on this platform are used to maintain your session state and remember your lobby position; you can adjust cookie preferences through your browser settings at any time without affecting your account balance.

Cookie Handling

Session cookies keep your lobby position and wallet selection active during a visit. We do not use cookies to track behaviour outside of the mpoaport platform or sell that data to advertisers.

Data Retention

Account data — including transaction records tied to DANA, OVO and GoPay — is retained for the period required by applicable local law. You can request a summary of what we hold by contacting support.

Account Access Rights

You have the right to request access to your personal data, ask for corrections, or request deletion where local law permits. Submit the request through the Help Centre in your account settings.

Who to Contact

For any data-related request — access, correction or deletion — use the email support channel or the in-account Help section. Include your registered wallet type so we can locate your records quickly.

Common Questions About Legal Terms

Below are the questions we hear most often about how these legal terms apply to accounts, data and payments. If your question is not here, the support team handles policy queries directly through live chat or email.

We share wallet details only where required to process your transaction or respond to a lawful request. Your DANA or OVO identifier is not sold or passed to advertisers.

Log into your account, open the Help Centre and submit a data access request. Alternatively, email support with your registered wallet type — DANA, OVO or GoPay — and account name.

Yes, where local law permits. Submit a deletion request through the Help Centre or by email. We will confirm which data can be removed and what must be retained under applicable local law.

Updated terms are posted on this page first. Continuing to use your account after the update is posted means you accept the revised conditions. We do not send individual notifications for every minor wording change.

Access depends on local law and eligible regions. Where local law restricts certain game types, those sections do not appear in your lobby view. Contact support to confirm what is available in your region.

When withdrawing to DANA, OVO or GoPay, the wallet number must match the one on your account. This check runs automatically and protects against misdirected funds without requiring document uploads in most cases.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.