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How mpoaport Handles Your Personal Data

This Privacy Policy sets out exactly what data mpoaport collects when you open an account, deposit via DANA, OVO or GoPay, and browse the lobby — and how we keep it safe.

Account data protectedDANA, OVO, GoPay wallet details handled securelyNo data sold to third partiesYou can request your data anytimeIndonesia-region eligible access
mpoaport How mpoaport Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is used, want to request a copy of what we hold, or need to correct something on your account, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered email or OVO/DANA-linked phone number so we can locate your account quickly.

Live Chat Open the chat icon in the lobby footer. Available during active service hours. Quote your registered email or GoPay-linked number for faster lookup.
Email Support Send your data request or privacy question to our support email address found in the account help section. We aim to respond within one business day.
Account Help Centre Log into your account, go to Settings, then select Privacy and Data. From there you can download a summary of your stored data or submit a deletion request.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption in transit for all account and payment data — this covers the moment you enter your OVO PIN through to the point our system logs the transaction reference. Access to stored personal data inside our systems is restricted to authorised staff only, with access logs reviewed regularly. Account sessions expire automatically after a period of inactivity, and any new login from an unrecognised device triggers a one-time verification step sent to your registered phone number.

Encrypted Data in Transit All data moving between your device and our servers — including DANA deposit references and account credentials — travels over an encrypted connection that blocks interception.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand lobby traffic. You can disable non-essential cookies in your browser without losing account access.
Retention and Deletion Active account data is kept while your account remains open. Closed accounts have payment records retained only as required by applicable financial obligations; other data is deleted on request.
Third-Party Scope We share data with GoPay, OVO and DANA only to complete transactions. Game studios receive anonymised session data, never your name, phone number or wallet details.

Common Questions About Your Data on mpoaport

Here are the questions we hear most often about how mpoaport handles personal information, account data and e-wallet details. If your question is not covered here, use the live chat or email channel listed above.

We store your name, email, phone number and the e-wallet reference you register — DANA, OVO or GoPay. We also log device type and session activity to secure your account.

Yes. Log in, go to Settings, then Privacy and Data, and submit a data export request. We will compile your account and transaction records and send them to your registered email.

We only share wallet identifiers with the relevant payment processor to complete your transaction. No wallet data is passed to game studios, advertisers or any unrelated third party.

Session cookies keep you logged in as you move between the slots lobby and live tables. Analytics cookies help us see which sections are used most. You can turn off non-essential cookies in your browser settings without affecting your login.

Registration data is removed on confirmed account closure. Payment records are retained only for the period required by applicable financial record-keeping rules, then deleted.

Contact us immediately via live chat or the support email in your account settings. Include your registered phone number — the one linked to your DANA or OVO account — so we can investigate quickly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.